Mobility and Mobile Apps

The Case Study Enabling fluid interactivity.

Project Brief

This client is a globally recognized airline serving over 30 million passengers annually and part of the SkyTeam® Alliance of airlines which include other flagship carriers like Air France and KLM.

The airline needed a mechanism to gather intelligent feedback of services from its business and first class travelers checking in with their 15 or so state of the art, beautiful airport lounges across the Kingdom and in Cairo.

Challenge Accepted


Design an extremely intuitive and easy to understand tablet style application to enable travelers to provide feedback on their experience with the services inside the lounge quickly and efficiently.


Ensure all senior management travelling across the globe receive real time, operational analytics about the passenger service experience across all lounges from the ease of a dashboard easily accessible on any device they are on.


  • Enterprise cloud application developed for high availability, scalability and speed.
  • Rugged, multi purpose tablets deployed at key interaction locations.
  • Every single interaction point is mapped, analyzed and data presented across different service benchmarks directly to the airline global operations and customer services teams.
  • Data points are directly fed into with divisional/departmental teams by integrating with HRMS for employee performance and productivity assessment and appraisals.

Results Delivered

increase in front desk staff productivity.
decrease in negative customer service incidents.
increase in customer participation to rate service metrics.