Customer Service
Our multi tier reporting and quality assurance technology enables you to monitor the progress of your customer service professionals and over all back office performance. We give you a birds eye and worm’s hole view of your outsourced process and provide real time communication with project management personnel to handle scenarios where you need to reach someone who has answers.
Our robust global delivery model gives us the flexibility to provide you with cost effective and reliable solutions for your customer service needs. Our strengths include infrastructure and professional talent based both onshore and offshore. This helps us to provide ultimate flexibility to our clients on the choice of locations and talent mix. We service our clients from locations on the East Coast and in South East Asia.
Our Process
>> Requirements Gathering (HR/Shore/Technology Requirements)
>> Contract Signing
>> Client Product/Service Training (Train-the-Trainer approach)
>> Internal Mock Customer Handling Sessions
>> Client originated Mock Customer Handling Sessions
>> Transfer to Live Customer Handling
>> Quality Assurance, Training and Capacity Improvement
The Viable Dimension
Every business – whether a startup or established – can enjoy the access to our unique global delivery model and benefit from the technology and expertise we bring for them.
We provide details on the nitty gritty that no one else will. This is also why we provide our proven project management for no extra charge to you. Last but not the least, we guarantee our performance levels, and provide cash backs of upto 5% of the monthly billing to our customers.
We are ready to answer for your business. Contact Us when you are ready to trust our customer service outsourcing services.
