Business Process Outsourcing

As a leading business process outsourcing (BPO) service provider, we apply Six Sigma-based approach, deep industry experience, and collective expertise to minimize the risks our clients encounter when they outsource. We simplify complex, end-to-end BPO services that help improve our clients’ efficiency and productivity while delivering measurable results.

With 60+ clients specifically hiring us for BPO services, we serve the Technology, Telecom, Retail, Banking & Finance, Mortgage, Government, Insurance, Travel, Transportation & Logistics, Franchise, Real Estate, and Healthcare industries with specific attention to detail, data privacy and information security standards.

We are passionate about our customer’s success in their industries and bring out the best in our BPO campaigns with them by leveraging our domain expertise, global delivery, and technology capability.

Our differentiating factors include:

Operational Analytics

Advanced analytics to derive insights that accelerate and exponentially influence service cost reduction, revenue growth and customer satisfaction.

Technology Driven Process Efficiencies

Our services are platform based. Both in-house and industry standard technology solutions are utilized to ensure service delivery predictability, scalability, and repeatability.

Flexible Engagement Models

We provide a choice of FTE, per hour and results driven pricing based on thorough analysis of customer’s process needs.

High Customer Satisfaction

Our ability to adapt, seamless transition with operational control, and deployment of disciplined methodologies ensure we build long-lasting, beneficial relationships with our clients.

Onshore/Offshore Approach

Viable Dimensions invests in partner facilities across the US, Canada and South East Asia providing our customers with local talent that builds their brand within regional communities.

Integrated BPO

We are unique in our ability to offer true end-to-end business-ease solutions with world-class customer management and back office support. This helps us consistently deliver measureable results directly affecting our client’s business performance. Our BPO services are custom tailored to each client’s business model, their end customer needs, and are typically provided via multiple delivery centers throughout the world.

Services We Offer

Does your organization suffer from a lack of sales? Are your customers dissatisfied? If your answer is yes to the above questions, then outsourcing live chat support services can help your organization. For online selling companies, live chat support is very important as it can improve your customers’ satisfaction and increase your sales. More than 50% of your website visitors can be converted into prospective customers by accurate online support services.

Live chat support services can enable you to sell your products/ services in a more effective way. Viable Dimensions is a specialized provider of outsourcing solutions and has over 12 years of experience in providing high-end call center and customer support services to global customers.

Our online chat support services can help your organization see an improvement in customer satisfaction. Outsourcing chat support services to Viable Dimensions can increase your sales significantly. Live chat support services can help your organization to:

  • Turn visitors into customers

  • Assist your customers

  • Increase registrations

  • Provide technical support to customers

  • Increase your ROI

  • Generate leads cost-effectively

  • Cross-sell and up-sell

  • Reduce cancellations

  • Get access to customers' email addresses, use it for email marketing and lead generation

We believe in total transparency and provide drilled down access to your chat data and reports. Take full control of your business by outsourcing chat support services to us.

We understand that your primary goal is to make sales and believe that having perfect quality content is a fundamental component to this process. Regardless of the type of written content that you are looking for, our content writers have the knowhow and ability to create the content you require.

We cater for a diverse range of writing projects; whether it is for your blog, or you need a specialist web content writer to create several hundred pages of copy for a new website that you are launching, we are the experts that will provide the content you need to get results.

When you place an order with us, it is given to just one content writer, so your content is entirely consistent and each article has the same ‘tone’, from start to finish.

Below are some examples of the type of projects, which we have provided for over 150 different clients:

  • Content for websites

  • Engaging ecommerce copy

  • Articles and posts for blogs and social media

  • SEO copy written by specialists

Every word we provide is crafted using professionals from a vast array of industries and job functions. Once written we then have a rigorous checking procedure to ensure that every single word is fit for purpose and according to your requirements. Our process includes:

  • Working directly with you, to understand your needs and form a project brief.

  • Professional writers who create the written content in-line with your requirements.

  • Double edited content, first for writing quality and then fact checked.

  • Final checking of all written work through Copyscape for duplication.

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    Chat Support
    Content Writing